This element of a Deputy’s workload varies considerably depending on their profile, interests and time available. Some Deputies predominantly investigate issues on behalf of residents of the Parish in which they reside, while others undertake such work across the island.

Issues raised may relate to a broad area of strategy or policy, or to a particular area of public administration which is affecting the individual. Questions may be able to be resolved quickly or may require ongoing attention for an extended period of time.

This work can range from asking questions in the States about matters raised by members of the public, to advising parishioners on dealing with States’ Committees, to representing parishioners’ interests in quite complex cases regarding, say, access to social security benefits, housing, health care or education.

Members of the public in need of advice or support may approach a Deputy face to face, or by phone, e-mail, or social media.

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